Support
Most questions about a specific booking are fastest to resolve directly with the business or client through in-app messaging. For anything else, we're here.
Booking question?
Message the vendor or client directly from the booking in your dashboard — it's the fastest way to sort out a date, price, or detail.
Common questions
How do I get a refund or dispute a charge?
Email support@wormcatch.com with your booking details. Deposits and payments are processed by Stripe, and refunds are issued back to your original payment method.
What happens to my rental security deposit?
For vehicle and vacation-home rentals, your deposit is authorized (not charged) at booking through Stripe and is released automatically after the rental period unless the host reports damage, in which case Stripe's standard dispute process applies.
I'm a business — how do I get paid?
Connect your Stripe account from your vendor dashboard. Once onboarding is complete, payments from your bookings are deposited to your bank account on Stripe's normal payout schedule.
How do I delete my account?
Email privacy@wormcatch.com and we'll remove your account and associated data — see our Privacy Policy for what's retained for legal or tax reasons.
A business or listing looks wrong or fraudulent.
Report it to trust@wormcatch.com with a link to the listing — we review every report.
Payments & deposits
Trust & safety